From confirmation to tracking
Shipping starts only after the selected model, payment status and pre-dispatch process are complete. Processing time is separate from carrier transit time.
Order confirmed
Support confirms the configuration, availability, destination and order details.
QC review
The prepared watch is reviewed and dispatch concerns should be raised before approval.
Secure packing
The approved item is packed for the selected international shipping route.
Tracking shared
A tracking reference is provided when the carrier or route makes it available.
Worldwide delivery expectations
Shipping is offered to most international destinations at no additional product-order charge. The carrier and route depend on destination, service availability, parcel conditions and customs flow.
Delivery estimates are not guarantees. Customs review, carrier congestion, weather, remote-area handover and local delivery operations can change the final date.
Check these details before dispatch
Address changes
Request corrections before dispatch. An address cannot reliably be changed after the carrier accepts the parcel.
Tracking pauses
A scan gap does not automatically mean a parcel is lost. Contact support with the tracking reference if movement is unusually delayed.
Delivery evidence
If a parcel appears damaged, record the unopened package and opening process clearly before wearing or altering the watch.
