Two years for confirmed internal movement faults
The movement warranty begins on delivery and applies when inspection confirms an eligible internal movement failure. It is a repair-or-replacement warranty, not general accidental-damage insurance.
Internal movement faults
Failure of the internal movement or a movement function may qualify after evidence review and inspection.
External and use-related damage
Impacts, water damage, misuse, magnetisation, normal wear, cosmetic damage, batteries and bracelet wear are excluded.
No unauthorised opening
The watch must not be opened, modified or repaired before support provides instructions.
Four steps to request assessment
Describe the fault
Send the order number, delivery date and a clear explanation of the behaviour.
Provide evidence
Send a clear video showing the problem and the current condition of the watch.
Receive instructions
If return inspection is required, support provides the approved address and packing method.
Assessment and remedy
An eligible fault may be repaired or replaced with an equivalent configuration.
Returning safely
- Use only the address supplied for the claim.
- Follow the packing instructions.
- Use the instructed tracked shipping method.
- Keep the receipt and tracking reference.
- Do not include unrelated valuables.
