Contact support as soon as plans change
A cancellation can be reviewed only before sourcing, QC or shipment commitments make the order non-reversible. Submitting a request does not automatically guarantee cancellation.
Order placed
Contact support immediately with the order number and requested change.
Sourcing or QC started
Costs and model-specific commitments may already limit cancellation or configuration changes.
Approved or dispatched
Change-of-mind cancellation is generally unavailable after QC approval or carrier handover.
Incorrect or materially damaged delivery
Contact support within 48 hours of delivery. Provide the order number, an unedited opening video, packaging images and clear photographs of the issue.
Do not wear, resize, repair, open or otherwise alter the watch while the case is being reviewed.
Issues that are not treated as product defects
After approval
Change of mind, preference changes or ordinary batch differences raised after QC approval.
External causes
Wear, scratches, impacts, water damage, misuse, magnetisation or unauthorised repair.
Delivery conditions
Customs delays, unpaid import charges, an incorrect address or failure to respond to the carrier.
